Bill Appleton

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Top Stories by Bill Appleton

Until now, Web services have mainly been used to integrate application servers and databases behind corporate firewalls. However, powerful new services are becoming available over the public Internet as well. Companies such as, Grand Central Communications, eBay, Amazon, PayPal, and XMethods have deployed sophisticated service-oriented architectures (SOAs) that are sold either by subscription or as part of their existing product offering. has released sforce to provide integration and customization for their customer relationship management (CRM) service. Grand Central has an entire Business Services Network that sells integration as a service. Amazon's SOA focuses mainly on allowing customers to buy listed products, and the eBay service architecture is used by vendors who want to sell their products on the auction site. XMethods provi... (more)

The Dawning of Customer-Empowered Applications

The convergence of events involving On Demand services, desktop-like Web experience, and new development tools has enabled a new type of developer and a new type of application, which is highly disruptive to traditional software models. It has also enabled Customer Driven Design (CDI) to be integrated into the entire software development process. This article discusses these root enablers –- Internet delivery, on-demand platforms, and rapid on-demand application development--in the context of CDI and concludes with best practices for CDI-based design. What is CDI?Customer D... (more)